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Unclaimed, force return or wrong address packages
We don't offer refunds on packages that were not claimed (not picked up) by customer.

In case customer refuses to pay VAT, custom duty or any other shipping tax upon arrival of the package we consider this as forced return.

We don't offer refunds on such packages.

This rule doesn't apply to DHL returns - please check DHL return rule above.

Refunds

Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Refunds are made only after we get the products back in original condition.